Australian gaming operator Keno Vic has recently been issued a €45,000 penalty following a breach of player exclusion protocols. The fine stems from an incident where a registered self-excluded individual successfully created a secondary account and resumed wagering.
Account Verification Oversight
The regulatory action highlights a gap in the company’s identity verification procedures. Despite the player’s active exclusion status, the system permitted the registration of a new profile. This oversight allowed the individual to bypass the mandatory cooling-off period and place additional bets.Self-exclusion programs require operators to block registered users from accessing all gaming platforms. Australian regulators enforce strict compliance with these player protection measures. The penalty reflects the mandatory financial consequences for failing to maintain accurate exclusion records.